Shipping policy
At Timber Hub, we are committed to delivering your orders efficiently and securely. We recognise the unique requirements of each order, offering tailored shipping solutions to meet your specific needs.
Custom Shipping Solutions
Tailored for Each Order: Each order receives individual attention to ensure it's handled with care from pickup to delivery, particularly given the size and weight of timber and flooring products.
Partnering with Multiple Freight Providers: We work with a range of freight and courier services to secure the best shipping rates and ensure timely delivery. Our team compares options to choose the most cost-effective and reliable freight solution for your order.
Shipping Rates
Shipping rates are calculated based on the weight, volume, and destination of your order. We determine the most suitable shipping option for each order after careful review, aiming to keep costs reasonable while ensuring safe and reliable delivery.
Delivery Timeframes
Delivery times vary depending on the destination and the specifics of your order. Typical delivery times range from 3–8 business days within Victoria, and up to 2 weeks for interstate deliveries. Regional and remote areas may require additional time.
Additional Information
- Delivery Access: Timber and flooring products are heavy and bulky. Please ensure someone is available to assist with unloading, and that the delivery site is accessible to a freight vehicle.
- Shipping Restrictions: Certain products may face shipping restrictions or additional costs due to their size, weight, or the delivery destination.
- Changes to Orders: Modifications to your order after placement may affect shipping times and costs.
- Customer Service: Our team is available to help with any questions or concerns regarding your order or shipping arrangements.
At Timber Hub, we pride ourselves on ensuring your order arrives on time and in excellent condition. Thank you for choosing Timber Hub for your flooring needs.